1. Introduction
This Privacy Policy describes how Busy Bucket Services (“we”, “us”, “our”, “Busy Bucket”) collects, uses, stores, shares, and protects the personal information of users (“you”, “your”) who access our website (busybucket.in), mobile communication channels (including WhatsApp), or avail our home cleaning and related services. By using our services or communicating with us through any channel, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
- Personal details: Name, phone number, WhatsApp number, email address, and residential/service address.
- Booking information: Service type requested, preferred date and time, special instructions, and service history.
- Communication records: Messages, images, and documents exchanged with us via WhatsApp, phone calls, website forms, or email for booking or support purposes.
- Payment details: Billing information related to services availed. We do not store your complete card, UPI, or net-banking credentials; these are processed by secure, RBI-approved third-party payment gateways.
- Device and usage information: IP address, browser type, device identifiers, and website usage patterns, collected automatically when you visit our website.
3. How We Collect Information
- Directly from you, when you book a service, fill a form, or message us on WhatsApp, call, or email.
- Automatically, through cookies and similar technologies when you use our website.
- From our service professionals, who may share service completion details relevant to your booking.
4. How We Use Your Information
We use your information to:
- Process and fulfil your service bookings.
- Communicate booking confirmations, reminders, and service updates via call, SMS, or WhatsApp.
- Provide customer support and resolve complaints.
- Improve our services, website, and overall customer experience.
- Send promotional offers or seasonal updates, where you have opted in or previously engaged with us (you can opt out anytime).
- Detect and prevent fraud, unauthorized transactions, and misuse of our platform.
- Comply with applicable laws and regulatory requirements.
5. Use of WhatsApp Business API
We use the WhatsApp Business API to send booking confirmations, service reminders, invoices, support responses, and, where permitted, promotional messages. Any information shared with us over WhatsApp is handled under this Privacy Policy, in addition to WhatsApp/Meta’s own data handling terms.
6. Sharing of Information
We do not sell or rent your personal information. We may share necessary information with:
- Service professionals/technicians, to enable them to fulfil your booking (name, address, contact number).
- Third-party service providers, such as payment gateways, WhatsApp Business Solution Providers, SMS/communication providers, and website hosting partners, solely to support our operations.
- Government or law enforcement authorities, where required under applicable law, regulation, or legal process.
- Successors, in the event of a merger, acquisition, or sale of business assets.
7. Cookies
Our website may use cookies to improve functionality, remember preferences, and analyze traffic. You can control or disable cookies through your browser settings; some website features may not function properly if cookies are disabled.
8. Data Storage and Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, maintain business and tax records, resolve disputes, and comply with legal obligations.
10. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, subject to legal or contractual retention requirements.
- Withdraw consent for promotional communication at any time by replying “STOP” on WhatsApp or contacting us directly.
11. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below. Any complaints or concerns regarding this Privacy Policy may be addressed to:
Grievance Officer, Busy Bucket Services
4th Floor, D-108, Prime Tower 1, Sahibzada Ajit Singh Nagar, Punjab 160074
Email: info@busybucket.in
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date.
15. Contact Us
For any questions about this Privacy Policy or how we handle your data, contact us:
Busy Bucket Services
4th Floor, D-108, Prime Tower 1, Sahibzada Ajit Singh Nagar, Punjab 160074
Email: info@busybucket.in
Phone: +91 96159 20004
WhatsApp: +91 96159 20005
Website: www.busybucket.in
