Refund and Cancellation Policy

At Busy Bucket Services Pvt. Ltd., we are committed to providing professional, reliable, and transparent home cleaning services. We value your satisfaction and have created a clear refund and cancellation policy.

Refund Eligibility

We offer refunds in the following cases:

  1. Advance Cancellation
    • Full refund for cancellations made at least 24 hours before the scheduled service time.
    • 50% refund for cancellations made between 12–24 hours before service.
    • No refund for cancellations made less than 12 hours before the scheduled service.
  2. Service Non-Delivery
    • If our team fails to arrive or complete the service due to our fault, you are entitled to a full refund.
  3. Quality Issues
    • If you are not satisfied with the service due to valid reasons (e.g., incomplete or poorly performed cleaning), a partial or full refund may be issued after internal review or “Do It Again” Service

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You deny access to our team at the scheduled time (locked property, no answer, etc.)
  • You change your mind after service has already started or been completed.
  • Any false claims or misuse of refund requests.

Refund Request Procedure

To request a refund or cancellation, please contact us via the following methods:

  • Email: info@busybucket.in
  • Phone: +91 96159 20004

Please provide:

  • Your Booking ID
  • Name and Contact Number
  • Date and Time of Appointment
  • Reason for Cancellation or Refund

Refund Review and Processing Timeline

  • All refund requests are reviewed within 2 business days.
  • Once approved, refunds are processed via the original method of payment (bank, UPI, or card).
  • Funds are typically credited back within 5–7 business days.

Secure Transactions

All transactions on our website are protected via SSL encryption, and customer data is handled with the highest level of security and confidentiality.

Contact Information

Busy Bucket Services Pvt. Ltd.
Email: info@busybucket.in
Phone: +91 96159 20004

Policy Updates

We reserve the right to update this policy at any time. The latest version will always be available on our website at https://busybucket.in/refund-policy/